Pharmacy Assistant (Fisher River Pharmacy) – Full Time Opportunity

Pharmacy Assistant – Full time
Fisher River Cree Nation Pharmacy

SUMMARY:

To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.

DUTIES & RESPONSIBILITIES:

Customer Service

        Greet customer promptly and gather prescription information according to Standard Operating Procedures

        Perform duties in priority according to Role assigned on Role Assignment Schedule

        Refer to the pharmacist all clinical inquiries, for example, those related to medication purpose, use and recommendations (including prescriptions, OTC’s, and restricted sale products); diseases and conditions; professional fees; and other inquiries as required by law or company policy

        Set realistic customer expectations as to wait times and effectively communicate the time to the customer

        Locate and cash out prescriptions and any ancillary items, according to Standard Operating Procedures

        Maintain and control the cash register in the dispensary in accordance with cash handling policies and procedures

        Managing customer inquiries both in person and over the phone

        Adhere to all confidentiality and privacy requirements

Administration

        Receive new and repeat prescription orders in accordance with Standard Operating Procedures

        Prepare and submit orders (e.g. medications, OTC’s, special orders) with the exception of controlled drugs and narcotics

        Adjudicate third party billing, online and manage manual Third-Party Accounts, collecting outstanding monies from customers where necessary

        Answer telephone, ensuring that appropriate telephone etiquette is observed at all times and referring to a pharmacist when necessary.

        Manage incoming faxes according to Pharmacy Standards of Practice

        Contact physicians’ offices as needed (e.g. for special authorization requests etc.) and maintain all relevant documentation

        Accurately file completed documentation as per Pharmacy Standards of Practice, in a timely and organized manner

Prescription Workflow

        Assist in prescription preparation to company’s standards and professional services

        Data entry for new prescriptions, and managing refill request processing, adjudicate claim to Third Party payor in accordance with the Pharmacy Standards of Practice; Review and adjust third party adjudication records

        Select medications to fill prescriptions according to Pharmacy Standards of Practice and preferred brand selection

        Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards of Practice, ensuring all relevant information and documentation is complete

        May be required to mix, reconstitute, or compound prescriptions, as directed and supervised by the pharmacist

        Accept written prescription or refill requests from customers in person or via telephone

        Accurately enter and maintain appropriate data within the applicable Pharmacy systems

        Resolve technical issues by contacting IT Service Desk or Third-Party adjudicators as required

        Ensure prescriptions are prioritized correctly in accordance with workflow

        Gather pertinent communication pieces for inclusion with prescription Inventory Management

        May be required to perform inventory management, under the direction and supervision of the pharmacist

        Maintain proper storage of medications within the pharmacy according to 5S principles

        Ensure regular replenishment of pharmacy drugs and supplies i.e. BTC and special order

        Unpack and receive pharmacy totes inside pharmacy in a secure environment

        Ensure narcotic inventory is detail received and records updated under the direct supervision of a Pharmacist

        Put away received pharmacy inventory in appropriate location in accordance with established workflow

        Manage customer returns and expired products in accordance with established disposal protocol (e.g. Stericycle One Box)

        Prioritize recalls and immediately isolate product; quarantine until details of the recall are provided

        Ensure stock rotation is completed and expired product is removed from the shelf and returned in accordance with standard operating procedures

        Management of preferred generic product e.g. PGL or DSP

        Perform cycle counts in accordance with Standard Operating Procedures

General/Other

        Provide support and assistance to the Pharmacist(s) as required, ultimately with a view to enhancing the Pharmacist/customer relationship

        Maintain professional image (dress code) and conduct at all times

        Promote marketing programs as appropriate and required

        Ensure proficiency with Pharmacy Systems

        Follow Standard Operating Procedures and Pharmacist direction, and adhere to all legal requirements, including provincial and federal regulations and bi-laws

        Comply with all established loss prevention policies and procedures

        Maintaining cleanliness of work space according to 5s principles

Skills & Qualifications

        High School Diploma

        Diploma from a Pharmacy Assistant credited course preferred

        Previous Pharmacy Experience preferred

        Retail Experience an Asset

        Exceptional customer service skills with a talent for building customer loyalty

        Effective communication skills

        MS Office

        Effective organizational skills, ability to multi task

        Problem Solving Skills

Submit resumes (2 References) , cover letters, Criminal Name Check, Child and Adult Abuse Registry Check (at your own expense) to:
Maxine Murdock
Executive Assistant/Human Resource
Fisher River Economic Development Corporation
Ph: (204) 645-4505 Fax: (204) 645-4572 Email: ea@frecdev.com

Deadline to apply: Wednesday, February 17, 2021 @ 4:30 pm

Preference will be given to Fisher River Band Members

Successful Candidate will be subject to a pre-screening drug test (as per the FRCN Drug By-law 2004-01, Sec. 8.01). We thank all those who applied; however, applicants selected for an interview will be contacted.

 

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